Please allow 2–5 business days for orders to be ready for shipment.
97.66% of our orders are shipped within 5 business days. More than 50% of our orders are shipped within 3 business days or fewer.
Please note:
At this time, Helina is unable to accept returns, but if there are any issues with your order, if your package arrives damaged during shipment, please take a photo of the damaged package and art and contact us as soon as possible.
Any claims for damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date.
In your message, please include your order number and a short explanation. Your satisfaction is of paramount importance for me.
Helina’s shop currently has Wall Art and textile products and below their packaging descriptions. We’ll continue to modify the description when we add more products.
Apparel and other textile products
Textile products (currently Totes ) are generally packaged in post-consumer recycled (PCR) polymer mailers. If there’s more than one product, after putting each item in its own separate transparent polymer bag, we then place them all together in a PCR polymer mailer.
Wall art
Canvases and framed posters also come in cardboard boxes ranging in dimensions from 12 × 18 × 2 to 28 × 38 × 6 in.
Framed posters are first wrapped in tissue paper to protect them from scratches and then wrapped in a layer of adhesive bubble wrap or a foam pouch.
Posters are shipped in triangular kraft boxes to ensure safe delivery and avoid using plastic caps. In several locations, we use stay-flat envelopes for posters in size 8 × 10 in.
If you have any questions or feedback , please feel free to reach out using the form below.
